Tickets & Directions 

Cadence’s 2022-2023 season will be performed at The Dominion Energy Center, located at 600 E Grace Street in Richmond, Virginia.

The Dominion Energy Center is located in downtown Richmond, between 6th and 7th Streets, and Broad and Grace Streets. The Carpenter Theatre entrance is at the corner of 6th Street and Grace Street. Entrances to Libby S. Gottwald Playhouse and Rhythm Hall are located on Grace Street in between 6th and 7th Streets.

Tickets

Tickets are available to be purchased online, over the phone, and in-person at the box office. The Dominion Energy Center Box Office is located on 6th Street, between Grace Street and Broad Street in Downtown Richmond. Please note that the Dominion Energy Center Box Office is currently open two hours prior to the start time for an event. Patrons may also visit the Altria Theater Box Office, located at 6 N. Laurel Street, Richmond, VA 23220, to purchase tickets to events at Dominion Energy Center. The Altria Theater Box Office is open during business hours, Monday–Friday, 10AM–2PM, or call (800) 514-3849. For ADA purchases only, call (804) 592-3400.

As of July 1, 2022, all transactions at Altria Theater and Dominion Energy Center will be cashless. All major credit cards and debit cards are accepted including Visa, MasterCard, American Express, Discover, and Gift Cards. Service charges apply to all orders.

Parking

With almost 3,000 spaces within two blocks, there’s plenty of parking available at the Dominion Energy Center. There are several parking decks/lots available for all performances and events. Please note that there are different decks available for matinee shows (before 5pm) and evening performances. All decks are within walking distance of the Dominion Energy Center.

Restaurants Nearby

The Dominion Energy Center is located in Downtown Richmond, Virginia, featuring many restaurant options for visiting guests.

A few very nearby options…

Just a bit further…

Accessibility

The venues at the Dominion Energy Center are dedicated to providing all of our patrons with a pleasurable experience and a comfortable environment. The following information should provide you with answers to questions you may have upon visiting our facility.

Where can I purchase Accessible Seating?
Accessible seating is available by request at the Dominion Energy Center Box Office on 6th Street, by phone at 804-592-3400, and online at Etix.com by filling out a special request form for Accessible Tickets on each performance sales page. Please indicate when buying tickets if you require handicapped accessible seating.

How many tickets may I purchase?
Because seating for persons with disabilities is limited, only three additional tickets are allowed for an attendant within the same section. If other tickets are needed, they will be placed as close as possible to the disabled section.

When can I purchase Accessible Seating?
Accessible seating is available during presale (if applicable) and when tickets go on sale to the public.

Where should I enter the building?
Entrances to all of our venues are handicapped accessible. The Carpenter Theatre entrance is at the corner of 6th Street and Grace Street, and the entrance to Libby S. Gottwald Playhouse and Rhythm Hall is on Grace Street between 6th and 7th Streets.

Is there Accessible Parking?
Yes, there are accessible parking spaces available in a lot located on Grace Street across from the main entrance and a deck on the corner of 6th and Franklin Streets, which is one block away from the venue as well.

Do you offer Assisted Listening Devices?
Yes, Dominion Energy Center features infrared assistive listening systems. Due to the line-of-sight nature of the Infrared systems, they will only function inside the theater. Patrons may obtain ALS devices from the concierge desk; a valid driver’s license or photo ID will be requested as a deposit for the equipment. Assisted listening devices are only available for Dominion Energy Center events taking place in Carpenter Theatre. 

We offer two types of receivers, and stock enough of each type to meet ADA requirements according to the percentage of audience capacity. The receivers we distribute most often are the stethoset variety, which includes integrated earbud-style transducers, and are worn like a stethoscope. We also offer pendant or necklace receivers, which come on their own lanyard and feature a 3.5mm (1/8") connector, which is the standard headphone connection found on smartphones, iPods, ADA ATM cash machines, etc.

We can provide these pendant receivers with inductive a neckloop, which allow compatibility with T-Coil hearing aids. These receivers are also compatible with cochlear implants featuring 3.5mm Direct Audio Input, personal headphones, or any other device which has a 3.5mm audio input.

If you need further assistance, please call the Dominion Energy Center box office at (804) 592-3400 from 10:00 a.m. to 2:00 p.m. Monday through Friday.

Safety First Bag Check

For your safety, all guests and their bags are subject to inspection before entry to Dominion Energy Center. The following items are prohibited:

• Oversized bags (maximum size allowed is 12" x 6" x 12")

• Backpacks

• Boxes

• Outside food items

• Outside beverage items

• Cans, bottles, coolers, or similar containers

• Video cameras

• Audio recorders

• Laser pens or laser products

• Noisemaking devices (horns, whistles, etc)

• Projectiles (frisbees, beach balls, etc)

• Banners or signs

• Stickers

• Skateboards, skates, or scooters

• Firearms or weapons of any kind

• Sticks or poles

• Illegal drugs or substances

• Fireworks or other incendiary devices

• Strollers (must remain in lobby)

• Any other item deemed unacceptable by Dominion Energy Center management, performing Artists, or promoters

Dominion Energy Center management reserves the right to make the final determination toward additional prohibited items. Dominion Energy Center is not responsible for lost or left items, stolen items, or damaged items. Possession of prohibited items is grounds for ejection from the property. Items confiscated at entry will not be returned.